Shipping & Delivery

All items are express shipped $10 USD flat rate international shipping. You will be contacted via our chosen delivery service for delivery requests. DHL allows 5-10 business days for shipping, however there may be delays outside of our control.

We offer FREE shipping for all orders over $100 USD.

International Taxes & Custom Charges

Unfortunately, International taxes and custom charges are out of our control and you may be required to pay sales tax and or duty/Customs charges depending on your location. If you have concerns regarding applicable customs charges to your country or state, we advise you to contact your local customs office to find out what fees may be relevant to you. Taxes and customs charges are not the responsibility of Ringers Western and are not included in the total of the order or shipping cost and are not responsible for any additional taxes or charges that may occur during the journey of your order.

If you require any further assistance regarding this, please contact info@ringerswestern.com before placing your order so we can make sure you have all the information you need!

Shipping

Orders are shipped on week days only. 

Public Holidays

Please note: Shipping days do not include public holidays.

Order Tracking

Once you receive your shipping confirmation email you can track your order using the tracking number provided.  If the tracking link is not available you can paste your tracking number into the search bar in the Australia Post tracking page by following the link below. 

https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml

Queries

We are always happy to hear from you so if you are unsure of anything or need something confirmed, please email us at info@ringerswestern.com and we will get back to you as soon as possible.

If you are ordering outside of Australia, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by Ringers Western and are beyond our control. Taxes and customs charges are not the responsibility of Ringers Western and are not included in the total of the order or shipping cost and are not responsible for any additional taxes or charges that may occur during the journey of your order.

If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office or the courier that directly billed you.

If you refuse to pay these charges, your parcel may be abandoned and Ringers Western will not be held responsible for any loss of funds as a result of this occurrence. If your order is returned to sender, you will be liable to cover the return to sender fees and re-shipping fees.